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Customer Testimonials

Our customers are at the center of our universe and their feedback is a gift to us!  Read what they are saying about us

  • GHENGOR PRINCE O

    I wish to express my appreciation for the excellent service received at your branch in Asaba.
     
  • SAMUEL OLANIYI FATUBARO

    The benefit payment process was speedily done and my money received.
     
  • STEPHEN ETIM

    Your service delivery is exceptional
     
  • ATAMEWALEN DAVID

    I appreciate how well my application was processed and the consistent feedback provided all through the process
     
  • OSCAR AKPAN

    I appreciate how promptly my application was processed. Please keep up the good work.
     
  • JOHNSON PATIENCE IBIFURO

    Thank you for your patient, calm, knowledgeable and professional way in handling my complaint.
     
  • AYODELE YEYE

    This is to appreciate you for the prompt and professional way my withdrawal request was handled.
    I must confess that I was skeptical abinitio about getting good service when I initiated the process starting with enquiry of the procedure for making withdrawal from my funds.
     
    However, I was proven wrong as my request was promptly attended to and I was updated every step of the way and I am delighted to say that i was really impressed !
     
    Thank you for your display of courtesy, promptness and top notch professionalism in handling my request from initiation to completion- please keep it up!
     
    Thank you for doing your bit to ensure I was satisfied way and beyond expectation.
     
    You guys rock!
     
  • NDAH TEJIRI

    Thank you for your services and quick responses to issues. I will recommend Stanbic IBTC to anyone
     
  • ONOME NOSAKHARE ONOKPACHERE

    I want to say a big thank you to SIPML for helping out with my benefit application process. I have received payments.
     
  • YUSUF SULEIMAN

    I just want to thank you. My pension lump sum came through and I have received the first installment of my monthly payment. Thank you for all the support along the way. Please also pass my appreciation to your team. You have all been helpful and professional even in the face of my, sometimes, acerbic comments.
     
  • BABATUNDE SODIPO

    I want to appreciate Stanbic IBTC Pensions for the timely payment of my April monthly penison. 
     
  • NSIKAK JOHN AKPAN
     

    I really do not know how to sing praises for the outstanding stellar service at your office. From the security guard to the floor manager, regardless of the status of your staff, I give a "thumbs up"! I experienced extreme courtesy, genuine care, sincerity and the right advice.

    I AM PROUD OF STANBIC IBTC PENSION!!!

  • OLUWANIFEMI ONIFADE

    My interactions with your team have been incredible and reflective of the high standards that I associate with your organisation. I am very pleased as a customer.
     
  • GODWIN BIOKORO

    I want to thank Stanbic IBTC Pension very much, you are the best. My 25% pension benefit has been received. God bless you for the timely response.
     
  • OLUMAKINWA AYODELE OLATUNDE

    I just wanted to commend Stanbic IBTC on the new online platform. It easy to navigate and pretty fast. Great job and well done. Keep up the good work.
     
  • TEDDY-ADZODA ADENIKE OLUFUNSHO

    Thank you for your customer service expertise. No Flattery please. Customer Service is my core competence, so I can identify it when I see. The general first class customer service I received from every staff that attended to me 'online for that matter' , from first enquiry till the issue was resolved was warm, prompt and showed a willingness to solve customer's problem. I am a happy customer and truly appreciate it. 
     
  • RASHEED NURENI
     

    I want to commend your customer service staff at your Kaduna branch for an exemplary performance in attending to customers with respect, timeliness and courtesy. I have been scared for my retirment and the stress I may experience to get my pension but was so amazed at how I was guided with explanations.

    I am just proud to be associated with Stanbic IBTC pension. Many will be quick to criticize, report or petition shortcomings, I feel I should justify same with this testimonial.

  • DAISY ADAH-VWARAK

    Thank you Stanbic IBTC Pension Managers for processing my 25 percent payment. A million  thanks  to your staff who stood by me throughout the process to ensure I was paid on time. Despite all the  emails you got from me  you never got upset or tired but kept on calling and following up to ensure I was paid on time.
     
    Thank  you for your  patience with clients like me. Thank you all!
     
  •  AJAYI UWAIFO JOSEPH

    I wish to sincerely appreciate your kind and good deed towards meregarding the payment of my 25% benefits.

    I want to say thank you very much to all of you, for the good job well done. I'm not ungrateful for the many efforts you put in. God bless you abundantly.
     
  • WALE ADEJONWO
     

    This is to express my profound gratitude to your email staff and your entire team for the support rendered in processing my lump sum application. 

    It is on record that I never met any member of the team, yet you painstakingly followed me up with phone calls until I made all necessary documents available, 
    even at your own expense.

    I deeply also appreciate the fact that you blatantly and professionally refused to be reimbursed for the cost incurred on the calls made to me when, out of human feelings I offered to recharge the line of the staff who contaced me.

    Thank you very much
    Please keep the flag flying

  • ABUBAKAR BELLO BALA

    I want to appreciate and commend your staff for exemplary proffesionalism in dealing with clients. The service received left me delighted  as the staff was committed, aaccountable, friendly receptive and always provide feedback.
     
  • CHUKWUMA OLOWA

    I appreciate your genuine efforts and timely response to all my enquiries, especially at the peak of the lockdown. My little way of appreciating StanbicIBTC and your customer service team is by recommending your services to my friends (and everyone that cares to listen).  I know they will join the STANBIC team to have a taste of this "WOW experience".
     
  • IKECHUKWU CHUKWU

    Your customer service staff was courteous, empathetic and helpful in attending to my requirement, and above all, he listened.  He truly reflected excellence like the brand-  Stanbic IBTC Group 
     
  • HAMISU UMAR FARUK

    This is to express my profound gratitude to both management and frontline staff of StanbicIBTC for their professionalism during my lumpsum application.