Self Service Channels
You can take advantage of our self-service channels to resolve your request or enquiry.
Some of the benefits
Convenience
No need to leave your comfort and get on long commutes
Privacy
Manage your transactional accounts in a secure online environment
Service
Tends to your most frequent request as a customer
Speed
It all happens real-time.
Mobile App
Services on the mobile app
- View your Balance
- Get your Statement
- View your 6 months Contribution History
- Update your bio data
Download the App from the Apple store or Google Play store here
Click here to watch how to navigate your pension account with the Stanbic IBTC Mobile App Short Code
Using the Stanbic IBTC Short Code, send any of the below request code as an SMS to 30388 from your registered phone number.
To get:
- Your RSA PIN, send “pin”
- Your statement, send “statement”
- Your last contributions, send “contribution”
- Your balance, send “balance”
- Your pension registration certificate send “PRC”
- The status on your application, send “application”
- A reset on your passcode send “reset”
- Our office Locations send “Area”
- Information on how to access your last contribution, RSA balance and PIN send “help”
My Pension Portal
My Pension Portal allows you to view and complete services that are important to you. With My Pension Portal, you can undertake the following services;
- View your Balance
- Update your Biodata
- Complete your Data- Recapture
Click here to access the My Pension Portal
IVR
Stay connected with our Interactive Voice Response (IVR) system. Dial 02012716000 / 02014631100 / 070000600700 and at the voice prompt, select option 2 from the main menu. Follow any of the prompts below for quick responses to your request(s):
- Press 1 to check your benefit application status.
- Press 2 to inquire about your Retirement Savings Account (RSA) and Voluntary Contribution Account (VCA).
- Press 3 to reset your passcode.
- Press 4 to request your RSA statement.
- Press 5 to know your last three contributions.
- Press 6 to request for your Pension Registration Certificate (PRC).
- Press 7 to sign up for quarterly statements via email.
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Mobile App
-
Short Code
-
My Pension Portal
-
IVR
Services on the mobile app
- View your Balance
- Get your Statement
- View your 6 months Contribution History
- Update your bio data
Download the App from the Apple store or Google Play store here
Click here to watch how to navigate your pension account with the Stanbic IBTC Mobile AppUsing the Stanbic IBTC Short Code, send any of the below request code as an SMS to 30388 from your registered phone number.
To get:
- Your RSA PIN, send “pin”
- Your statement, send “statement”
- Your last contributions, send “contribution”
- Your balance, send “balance”
- Your pension registration certificate send “PRC”
- The status on your application, send “application”
- A reset on your passcode send “reset”
- Our office Locations send “Area”
- Information on how to access your last contribution, RSA balance and PIN send “help”
My Pension Portal allows you to view and complete services that are important to you. With My Pension Portal, you can undertake the following services;
- View your Balance
- Update your Biodata
- Complete your Data- Recapture
Click here to access the My Pension Portal
Stay connected with our Interactive Voice Response (IVR) system. Dial 02012716000 / 02014631100 / 070000600700 and at the voice prompt, select option 2 from the main menu. Follow any of the prompts below for quick responses to your request(s):
- Press 1 to check your benefit application status.
- Press 2 to inquire about your Retirement Savings Account (RSA) and Voluntary Contribution Account (VCA).
- Press 3 to reset your passcode.
- Press 4 to request your RSA statement.
- Press 5 to know your last three contributions.
- Press 6 to request for your Pension Registration Certificate (PRC).
- Press 7 to sign up for quarterly statements via email.