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Self Service
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Frequently Asked Questions

Self Service Channels

RSA Registration

You can take advantage of our self-service channel to resolve your request or enquiry.

 

 

 

Some of the benefits

Convenience

No need to leave your comfort and get on long commutes

Privacy Manage

your transactional accounts in a secure online environment

Service

tenders to your most frequent request as a customer

Speed

It all happens real-time.
Mobile App

Services on the mobile app

  •  View your Balance 
  •  Get your Statement 
  •  View your 6 months Contribution History
  •  Update your bio data

Download the App from the Apple store or Google Play store here

Short Code

You can access the Stanbic IBTC short code from any device using your registered mobile number for the under listed services

  • To obtain your RSA PIN 
  •  View your Balance 
  • Get your Statement 
  •  View your 3 months Contribution History 
  • Get your PRC

Text Help to 30388 to get started   

My Pension Portal

My Pension Portal allows you to view and complete services that are important to you. With My Pension Portal, you can undertake the following services;

  • View your Balance 
  •  Update your Biodata 
  • Complete your Data- Recapture


Click here to access the My Pension Portal

  • Mobile App
  • Short Code
  • My Pension Portal

Services on the mobile app

  •  View your Balance 
  •  Get your Statement 
  •  View your 6 months Contribution History
  •  Update your bio data

Download the App from the Apple store or Google Play store here

You can access the Stanbic IBTC short code from any device using your registered mobile number for the under listed services

  • To obtain your RSA PIN 
  •  View your Balance 
  • Get your Statement 
  •  View your 3 months Contribution History 
  • Get your PRC

Text Help to 30388 to get started   

My Pension Portal allows you to view and complete services that are important to you. With My Pension Portal, you can undertake the following services;

  • View your Balance 
  •  Update your Biodata 
  • Complete your Data- Recapture


Click here to access the My Pension Portal