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Frequently Asked Questions

Self Service Channels

RSA Registration

You can take advantage of our self-service channel to resolve your request or enquiry.

 

 

 

Some of the benefits

Convenience

No need to leave your comfort and get on long commutes

Privacy

Manage your transactional accounts in a secure online environment

Service

Tends to your most frequent request as a customer

Speed

It all happens real-time.
Mobile App

Services on the mobile app

  •  View your Balance 
  •  Get your Statement 
  •  View your 6 months Contribution History
  •  Update your bio data

Download the App from the Apple store or Google Play store here

Click here to watch how to navigate your pension account with the Stanbic IBTC Mobile App
Short Code

Using the Stanbic IBTC Short Code, send any of the below request code as an SMS to 30388 from your registered phone number.

To get:

  • Your RSA PIN, send “pin”
  •  Your statement, send “statement”
  • Your last contributions, send “contribution” 
  •  Your balance, send “balance”
  • Your pension registration certificate send “PRC”
  • The status on your application, send “application”
  • A reset on your passcode send “reset”
  • Our office Locations send “Area”
  • Information on how to access your last contribution, RSA balance and PIN send “help” 
My Pension Portal

My Pension Portal allows you to view and complete services that are important to you. With My Pension Portal, you can undertake the following services;

  • View your Balance 
  •  Update your Biodata 
  • Complete your Data- Recapture


Click here to access the My Pension Portal

Click here to watch the self-service video

  • Mobile App
  • Short Code
  • My Pension Portal

Services on the mobile app

  •  View your Balance 
  •  Get your Statement 
  •  View your 6 months Contribution History
  •  Update your bio data

Download the App from the Apple store or Google Play store here

Click here to watch how to navigate your pension account with the Stanbic IBTC Mobile App

Using the Stanbic IBTC Short Code, send any of the below request code as an SMS to 30388 from your registered phone number.

To get:

  • Your RSA PIN, send “pin”
  •  Your statement, send “statement”
  • Your last contributions, send “contribution” 
  •  Your balance, send “balance”
  • Your pension registration certificate send “PRC”
  • The status on your application, send “application”
  • A reset on your passcode send “reset”
  • Our office Locations send “Area”
  • Information on how to access your last contribution, RSA balance and PIN send “help” 

My Pension Portal allows you to view and complete services that are important to you. With My Pension Portal, you can undertake the following services;

  • View your Balance 
  •  Update your Biodata 
  • Complete your Data- Recapture


Click here to access the My Pension Portal

Click here to watch the self-service video