Customer Feedback

I want to appreciate Stanbic IBTC Pensions for the timely payment of my April monthly penison. 


I really do not know how to sing praises for the outstanding stellar service at your office. From the security guard to the floor manager, regardless of the status of your staff, I give a "thumbs up"! I experienced extreme courtesy, genuine care, sincerity and the right advice.




I just want to thank you. My pension lump sum came through and I have received the first installment of my monthly payment. Thank you for all the support along the way. You have all been helpful and professional even in the face of my, sometimes, scathing comments.


I want to say a big thank you to SIPML for helping out with my benefit application process. I have received my payments.


Thank you for your services and quick responses to issues. I will recommend Stanbic IBTC to anyone.


This is to appreciate you for the prompt and professional way my withdrawal request was handled.
I must confess that I was skeptical ab initio about getting good service when I initiated the process starting with enquiry of the procedure for making withdrawal from my funds.


Thank you for your patient, calm, knowledgeable and professional way in handling my complaint


I appreciate how promptly my application was processed. Please keep up the good work.


I appreciate how well my application was processed and the consistent feedback provided all through the process.


Your service delivery is exceptional.


The benefit payment process was speedily done and my money received.


My Lump Sum was paid within a week of submitting my application. I was really thrilled by the experience. So far, Stanbic IBTC Pension services have been excellent.


You have a track record of excellent service with me. I have never been disappointed at your service and it is always prompt. Kindly continue with the Great Quality Service.


I receive my monthly pension alerts between the 16th & 17th and the payment has always been very regular. I have also convinced my friends not to take up the annuity option.


On behalf of my family, I would to thank you and others who were responsible for processing my pension.

I am truly grateful. God bless us all.


Just want to inform you that I really appreciate the efficient way you are managing our pension. I wish that other people in businesses in Nigeria will emulate Stanbic IBTC because that is the only way we can transform our country. Business is built on transparency and mutual trust. Keep it up.


I am writing on behalf of myself and my brother to express our deepest gratitude for all your efforts. After three (3) years of series of documentation, my late mum's monetary benefit was credited to my account. 

The money could have silently disappeared without any trace whatsoever (that is the kind of country we live in), but you upheld your integrity. For everyone that got involved with this in one way or another, I say a big thank you. God bless StanbicIBTC.


I must commend your efforts in processing my pension withdrawal. The professionalism and the time of completion was way beyond my expectation.

Job well done guys! With an attitude like this, my hope in the possibility of a new Nigeria is renewed.


Thank you for a job well done, I have been receiving my pension promptly, I just want to thank you.


I am very grateful for the prompt payment of my pension.


I want to say a big thank you to everyone at StanbicIBTC pensions and I will like to even open a bank account with Stanbic IBTC.


I appreciate your prompt response to my enquiry and commend StanbicIBTC for the prudent management of my Retirement Savings Account.



Thank you so much guys for the resolution of my request. You all are doing a FANTASTIC job. I didn’t have to send any reminders. This is how a customer service unit should be run. World class service!!!


I wish to express my appreciation for the monthly and quarterly statements of my account that I received throughout the past years and to express my desire to continue to enjoy these laudable services in the current year.

Your policy demonstrates the commitment and efficiency of Stanbic IBTC to all her customers throughout Nigeria and abroad. I certainly look forward to the continuation of these services during this year 2018. Thank you.



It is good having my Pension with you and I have been recommending StanbicIBTC Pension to many. StanbicIBTC Pension is always the first to congratulate me on my birthday



I am very pleased, I don't know if there is any Pension Fund Administration better than Stanbic IBTC Pension Managers. You are very professional



I called to thank you and appreciate you for what you are doing. It is a good service



You are really trying. I thank God for choosing you. You have been living up to expectation



I want to express my gratitude for the manner in which you carry out your work. God bless you all. I am so happy and I appreciate you endlessly. 



I want to thank Stanbic IBTC for the wonderful work they are doing for pensioners. I don't know organization like yours still exist in this corrupt country. I got my alert on the 17th of last month for my November payment when I still hear people cry for months and years just to collect their pension but my pensions was not only paid, but it was paid early. I pray for the organization and all the employees who execute this wonderful work. Thank you very much.



Stanbic IBTC you guys are always helpful, you provide solution. You guys are perfect.



I called to appreciate Stanbic IBTC Pension, You are doing a wonderful work and your record is showing. You remain the best in the country. You process our pensions as quickly as possible.



Stanbic IBTC is the best company I have ever worked with. I do not have my personal bank account with Stanbic but because of this singular act of exceptional service, I'm going to open an account. I'm so impressed, you're the best



I want to properly express here that I'm sincerely grateful to your organization IBTC . Your services have been conducive. I enjoy prompt payment on/or before 19th. That is the joy I have with your organization  when other pensioners are complaining that even at the end of the month nothing has been credited to their account but IBTC has been crediting no matter how small to keep me on. Tell the management I appreciate their effort.



"On behalf of myself and my family, I say big thank you to the management and staff of pension solution for recognizing as well as partaking in my 52nd birthday celebration.

StanbicIBTC Pensions has demonstrated the expected collaboration and better life for pensioners after active work service. This is worthy of emulation by other Pension Administrators.

Once again, thank you for the assurance that my life after active service will be better and worthy of living. StanbicIBTC will continue to grow from strength to strength".

- Yusuf Yakubu


My experience with Stanbic IBTC Pension Managers has been Wonderful 

- Bosede Majolagbe


Highly Recommendable  

- Albert Nnamani


Pleasant service experience, I recommend Stanbic IBTC Pension Managers to my friends.  

- Ibilola Ogundepo


I don't just know how to describe IBTC pension manager in terms of good management, quick response to customer's request. I'm proud to be a member of IBTC Family the pension manager and the Bank. I have received my 25% that I requested for two weeks ago. Thanks for the good job. 

- Abdullateef Gidado


It only takes a little to wow a customer in this our society where customer service is non-existent. Thank you for going over and beyond. Your customer service is excellent!

- Joshua Akinmade


I'm pleased to inform you that I have received the 25% payment in my account now. I’m amazed and so impressed with your express service

- Omotayo Arogunjo


I want to use this medium to really appreciate your goodwill as all effort to make me and my family happy indeed came through.

- Sabastine Ojore


I appreciate your wonderful team at the Enugu office for the way they attended to me. Actually, for a while now, I have not received such treatment anywhere. I am really impressed. Please keep it up.

- Claribel Madu


I received my 25% with great thanks to your exceptional employee whose calm and patient disposition was a great help during my application processing. For this reason, I will retain StanbicIBTC as my Pension Fund Administrator and also keep my savings account with StanbicIBTC Bank active.

- Kingsley Ikart


I got a progress report at each stage of my application, the experience was excellent.

- Dawn Ikart


The process of applying for my retirement benefit was simple and straight forward.

- Ogundele Oluwaseun


I had an excellent experience, infact the process of applying for my benefit was fantastic, even my colleague were all shouting the praise of StanbicIBTC pension managers. I wish I had started my voluntary contributions 5 years ago.

- Ogunfeibo Adedamola


Applying for my benefit has always been without stress and straightforward, and I receive my payment in good time.

- Okomo Adiakot


I am pleased with the way stanbicIBTC resolve my Date of Birth issue and promptly paid my 25% benefit.

- Adoyi Adoyi


I am pleased with the timely payment of my benefit, because most of my colleague with other PFA are yet to receive their pension.

- Jimoh Oyinloye


Thank you so much for your professionalism and for the prompt payment of my 25% pension request. Indeed you are professionals to the core and I did not make a mistake choosing you as my pension Managers; this shows I can trust you with my life! Keep it up and God will bless you richly.

- Daniel Bisu


I appreciate the prompt payment of my benefit and I have also encouraged my friends that wish to divert to insurance companies to stay put as StanbicIBTC does not disappoint.

 - Tajudeem Edun


I commend StanbicIBTC Pension Managers for their good customer service in terms of availability and prompt service delivery

 - Olugbenga John Ogunyemi


I had a good experience with Stanbic IBTC Pension Managers. I requested for an embassy letter and it was delivered to me in Abuja.

 - Emekwue Ifeoma Emmanuella

My experience with Stanbic IBTC was excellent, I got my response faster than I expected. I also got Soft and Hardcopies of my embassy letter. This was my first request with the business and I’m impressed.

 - Abiola O.


SIPML was excellent! I received soft and hardcopies of my letter as requested. Generally I’ll say IBTC is doing great because anytime I put in an application I always get a good response. I’ve referred almost everyone in my team to IBTC and I also encourage them to save with Voluntary Contributions.

 - Oyenowo Oluwabusayo Olufemi



Honestly, I appreciate you and I must say that you have the best quality service. For this reason, I intend to move all my business accounts to stanbicIBTC. God bless stanbicIBTC

 - Ahmed Katsina



I am a pensioner and I want to thank the management of stanbicIBTC for their prompt payment of my monthly pensions. Also, I appreciate their wonderful employees who are ever willingly to assist at all times.

 - Chukwuemeka Ajah


I am so happy and impressed with stanbicIBTC pension for their service delivery, the service is well structured, transparent and even the payment was prompt which I got on my birthday. I would also like to encourage everyone to stay with IBTC.

 - E.E


IBTC has been highly efficient in remitting my monthly pension. It’s also fantastic that you are receptive to client feedback and actively solicit it.

 - Tunde Samuel




I had to fill some forms the first time that i applied for VC  withdrawals, after which i was advised on the online application which i did and found to be very smooth. I am very happy with the experience


 - Ogbum Johnson


It's ok. Far better than the paper application. The last application I made on line was treated very promptly and I received update all the way till payment was made. I am ok with the platform

 - Onyekwe Marcel


 it's okay and more convenient than  visiting the branch to apply  for VC

 - Obiora Onyeka



It was my first time on the platform and it was straight-forward with clear instructions. I was able to complete the process within few seconds and I received acknowledgement. Also, I got timely update on the application processes.

 - Afolabi Adeleke


It was more convenient as I did not have to go all the way down to the branch to apply. The platform made the process faster than before. it's a good development

 - Agbalajobi Taiwo


 It makes the process easier and a lot more efficient as timely update is received on the application processes

 - Kushanu Cynthia 


My Experience has been fantastic

 - Sani Muhammed


I wish to appreciate you for an impeccable customer service. There are many companies that talk but hardly act when it comes to customer service, but at Stanbicibtc you guys walk the talk. I am super impressed at the patience and commitment to ensuring that your customer is satisfied. This is the first that I have experienced in Nigeria. please keep it up   

 - Oloruntoba Babafemi 


The process of updating my details was easy and the experience was pleasant.

 - Odugbemi Bolaji



Thank you!  I'm enjoying your services very well, I love your services.


 - Adamu Sule



My request to update my details was resolved promptly without issues


 - Bello Kabiru



The process of update was satisfactory and I obtained a successful and swift feedback.


 - Obinna Neni



Thank the CEO of SIPML for me and I really appreciate the up to date details you are giving me. I love it!


 - Popoola Moses


Thanks for your speedy action on my claim, your adroitness is commendable and your reputable management. Keep it up!


 - Abraham Oyediran



My profound gratitude and appreciation goes to the members of your team for the quick response to my plight. This morning after reading my mail l was able to log in and check my RSA. Thanks


 - Chris Edor Ijegwa



I called the call center to update my details, a polite and helpful agent attended to me promptly


 - Everest Doris



I wish to appreciate your reputable organisation once more for your prompt response and decisive attention you have been rendering in the recent time. Good to do business with you.

 - Sunday Gbadegesin



I wish to appreciate your reputable organisation once more for your prompt response and decisive attention you have been rendering in the recent time. Good to do business with you.


 - Chris Opia












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