No contributions in your account?

No Contributions yet? Why? Perhaps you have been wondering why you have not received any contributions into your Retirement Savings Account. The reason for this could depend on whether you work in the Public or Private sector.

I work in the Public Sector: The National Pension Commission (PenCom) is responsible for remitting the pension contributions of employees of the Federal Civil Service. PenCom determines the actual pension benefits due to individual employees based on the Nominal Rolls submitted by their employers. You are to liaise with your employer to include your correct details on the Nominal Roll to be submitted directly to PenCom. Once remittances are made on your behalf, your account will be credited and you will be notified accordingly.

I work in the Public Sector but my employer is under the Integrated Personnel and Payroll Information System (IPPIS): Given that your employer is enrolled under the IPPIS, the Office of the Accountant General of the Federation is responsible for your pension contributions. You are therefore required to visit any Federal pay office close to you to update your records and enable the remittance of your pension contributions. Once remittances are made on your behalf, your account will be credited and you will be notified accordingly.


Reason What to do
I have not yet registered with a Pension Fund Administrator To register with us simply download our RSA registration form , fill-in and submit to any of our locations near you.


I work in the Private Sector:

Reason What to do
I have registered with Stanbic IBTC but yet to receive my RSA PIN Please contact us via our multilingual call centre 01-271 6000 or any of our office locations nationwide.
I have not yet given my RSA PIN to my Human Resources or Personnel department. Kindly furnish your Human Resource/Personnel department with a copy of your Welcome Letter. The Welcome letter includes your RSA PIN and bank account details for remittances
Your employer is yet to remit your contributions or your employer remitted without the appropriate schedule It is likely that our Business Development Team is liaising with your employer on this however, you may still engage your employer and provide your Welcome Letter which contains details for your remittance. Alternatively, you may download the contribution format HERE and furnish your employer with same.
Your Employer has paid your contributions to our PFC, however the funds have not yet cleared. As soon as we receive value for your contributions, your RSA would be credited and you would receive an SMS notification confirming the remittance. Please ensure to update your personal information with us.



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